As the world’s best-selling wireless Bluetooth noise-cancelling headphones, Apple makes a lot of profits from the AirPods Pro, but there are more and more problems with this headset.
In recent months, some AirPods Pro users have been complaining about reduced noise cancellation, or problems with crackling and static, especially after Apple released version 2B588 of the headset firmware last November.
According to foreign media reports, for users who experience noise reduction problems, Apple first said to ensure that the latest software is installed on the connected iPhone, iPad, iPod touch or Mac. Additionally, Apple just released new firmware version 2D15 for the AirPods Pro, which should automatically install after the earphones have been connected to an Apple device for a while.
Next, Apple said it placed both AirPods Pro in the ears and confirmed that the active noise cancellation was on. If the noise cancellation is still not satisfactory, Apple says to clean the mesh that sits on top of the AirPods Pro, if dust or earwax builds up in the highlighted areas below, it will affect the noise cancellation. Apple says this buildup can lead to a loss of bass sound or an increase in ambient noise.
As for crackling or static, Apple again says to make sure users have the latest software installed on their connected iPhone, iPad, iPod touch or Mac, and that there are no wireless interference or obstructions between the headphones and the device. Apple also recommends that users listen to audio from different apps to see if a particular app is causing the problem.